If you are not able to access a BrainPOP site, here are some helpful strategies.

IN THIS ARTICLE

Clear your cache and cookies
Check that your browser is up to date
Check that BrainPOP traffic is allowed on your network
Troubleshooting site issues on iPads, tablets, and mobile devices
Check our site status
Still having trouble? Contact us!

Clear your cache and cookies

If the BrainPOP site appears to be loading incorrectly, try clearing the cache and cookies in your browser.

For the most up-to-date guidance on clearing cache & cookies in supported browsers, please see the articles below:

Chrome:

• Clear cache & cookies
• Delete, allow, and manage cookies in Chrome > Delete specific cookies > Delete cookies from a site

Safari:

• Clear your browsing history in Safari on Mac
• Clear cookies in Safari on Mac

Firefox:

• Delete browsing, search, and download history on Firefox
• Clear cookies and site data in Firefox
• How to clear the Firefox cache

Check that your browser is up to date

You will also want to make sure that you are using the most up-to-date version of your browser, according to our System Requirements. If you are not using a supported browser and version, you will need to update your browser before troubleshooting further.

For the most up-to-date guidance on keeping your browser updated, please see the articles below:

Google Chrome:

• Update Google Chrome

Safari:

• Update to the latest version of Safari

Firefox:

• Update Firefox to the latest release

Check that BrainPOP traffic is allowed on your network

If your network uses a firewall or content filter, we recommend ensuring that traffic to BrainPOP is allowed. Here are some helpful best practices for accessing BrainPOP on a secure network:

• Add BrainPOP domains to your permitted list: Ensure that *.brainpop.com domains (all URLs with a domain ending in dot brainpop dot com) are added to your network's permitted list and allowed in any content filters.
• Avoid geographic filtering: Exclude all BrainPOP domains from rules that employ geographic filtering on network activity.
• Use domain-based permissions: Because CDN providers like ours commonly employ dynamic IP addressing, we discourage use of specific IP addresses to permit network traffic to and from BrainPOP and encourage use of domain-based permissions as described above.

Troubleshooting site issues on iPads, tablets, and mobile devices

If you BrainPOP subscription and you are trying accessing BrainPOP on an iPad, tablet, or mobile device, we recommend using your mobile browser rather than using the App Store app. We are optimized for Google Chrome or Safari mobile browsers.

Check our site status

Check the status of our site by visiting System Status page.

Still having trouble? Contact us!

If the trouble you're having isn't resolved by any of the steps above, please reach out to us for support and let us know the website browser and operating system you're using. We welcome the opportunity to troubleshoot with you directly to resolve the issue.