If you are not receiving emails from BrainPOP, such as quiz results, password reset confirmations, or activation emails, here are some helpful strategies to try.

IN THIS ARTICLE

Check Your Spam or Junk Folder
Check Your School or District’s Web Filters
Contact Us

Check Your Spam or Junk Folder

Your spam or junk folder may be blocking BrainPOP emails from reaching your inbox.

Check Your School or District’s Web Filters

If BrainPOP emails are not going to a spam or junk folder and the email address is correct, contact your network administrator or IT department to confirm that your network’s email service is not blocking BrainPOP. To ensure emails are received, emails from the brainpop.com domain should be whitelisted.

Contact Us

If you still haven’t received your email after checking your junk mail and checking your school’s web filter, Contact Us to request assistance with the email you were expecting and we’d be happy to help.