School administrators can view and manage individual student accounts in the Admin Dashboard.

IN THIS ARTICLE

Updating Student Accounts Individually
Batch Updating Student Accounts with a CSV
Deleting Student Accounts
Frequently Asked Questions

Updating Student Accounts Individually

Admins can update the username, name, student ID, and graduation year for student accounts in the Admin Dashboard by following these steps:

1. Log in to your admin account and click Dashboard then Admin Dashboard.
   

   

2. From the Admin Dashboard, click Students.
3. Choosing the student you would like to edit will bring up their profile. From this screen, you can reset the student’s password by choosing Reset Password.
4. Click the small triangle and choose Edit Profile. Here, you can update username, name, student ID, and graduation year.
5. Click Update when finished.

Batch Updating Student Accounts with a CSV

• First Names
• Last Names
• Usernames
• Passwords
• Student ID
• Grad Year

NOTE: If you have existing accounts and they appear in your CSV, we will update them with the information on your file. If there is no match in our system, a new account will be created.

To update student accounts with a CSV:

1. Log in to your admin account, click Dashboard then Admin Dashboard.
   

   

2. From the Admin Dashboard, click Students.
3. Click Export CSV to download a CSV of your existing student accounts. The download should begin automatically.
4. Open the downloaded CSV file and update the fields for the students you wish to change and save the file.

NOTE: Do not delete or rename any columns or headers. Keep them exactly as they appear in the exported CSV.

All of the following fields are required for each student account:

NOTE: Make sure you keep the file format as .CSV. If you’re using Google Sheets or Microsoft Excel, be sure to export as a .CSV file, and not an .XLS file.

1. Return to the Admin Dashboard and click + Add Students.
2. Click Add or update students in bulk by CSV.
3. Upload the CSV by dragging and dropping in to the provided field or by clicking Browse and selecting the file.
4. Click Next.
5. If any data is missing, duplicated, or improperly formatted, then you will see a summary of errors.
6. Choose Download CSV to Fix and open the CSV. You will see a new column added to your CSV with errors noted.

Here are some of the most common CSV errors and how to fix them:

1. Fix the errors to prepare the CSV for re-upload.

NOTE: Don’t forget to delete the errors column before you re-upload your CSV.

1. Click Return to Upload to upload the CSV. Click Next.

1. For accounts with no errors, click Woo hoo! Import Accounts to continue.

1. If you have errors in some of the accounts, you have two options:
   
   Start Over With Extra Help: This will cancel the import and no accounts will be created or updated. You'll be able to download your original CSV with errors noted in a separate column. You can address the errors in this CSV and re-upload.
   
   Import What We Can - Fix Others Later: This will continue importing only the valid accounts that have no errors. You'll be able to download a smaller CSV of just the invalid accounts with errors noted in a separate column. You can address the errors in this CSV and re-upload.

NOTE: Delete the errors column before you re-upload your CSV.

If you choose Import What We Can - Fix Others Later, you can download the accounts with errors and then import the accounts without errors to the dashboard.

1. Click Download to get a CSV of your errors to fix later. Then click Next: Import. After importing, it may take a little bit of time to upload all the accounts. You may leave the page or close the window completely at any time and the accounts will continue to upload. The progress of a CSV upload can be accessed by clicking CSV Log. An email confirmation will be sent when the upload is finished.

Admins can check the CSV Log to see the status of their upload (waiting, in progress, completed). Though rare, there may be additional errors in the publishing process, the CSV Log will provide a download link to another CSV.

1. Once uploaded, click See Accounts in Dashboard to view.
2. Students can use their accounts to join their classes and get access to BrainPOP. Students can join multiple classes with the same account.

Deleting Student Accounts

Deleting a student’s account permanently deletes all associated activity and data from our system. The student will no longer have access to your school’s plan or their account.

To delete a student:

1. Log in to your admin account, click Dashboard then Admin Dashboard.
   

   

2. From the Admin Dashboard, click Students.
3. Check the box next to the student’s name for the account you wish to delete.
4. Click Delete.
5. After the prompt that follows, confirm by clicking Delete Student.

To delete multiple students:

1. Log in to your admin account, click Dashboard then Admin Dashboard.
   

   

2. From the Admin Dashboard, click Students.
3. Check the box next to the student names for the accounts you wish to delete.
4. Click Delete.
5. After the prompt that follows, confirm by clicking Delete Students.

Frequently Asked Questions

Is there any way to recover students who have been deleted?

No. Deleting student accounts permanently deletes all activity and data from the system. The students no longer have access to your school plan or their personal account, and all data related to them is also deleted.

Still having trouble?

If you are still in need of assistance, fill out the ticket request form here and one of our agents will help you out as soon as they can!