School Admin: Manage Students in the Admin Dashboard

My BrainPOP school administrators can view and manage My BrainPOP student accounts in the Admin Dashboard.

IN THIS ARTICLE

Updating Student Accounts Individually
Batch Updating Student Accounts with a CSV
Deleting Student Accounts
Frequently Asked Questions

Updating Student Accounts Individually

My BrainPOP admins can update the username, name, student ID, and graduation year for student accounts in the Admin Dashboard by following these steps:

  1. Log into your My BrainPOP admin account and click Admin Dashboard.

  2. From the Admin Dashboard, click Students.
  3. Choosing the student you would like to edit will bring up their profile. From this screen, you can reset the student’s password by choosing Reset Password.
  4. Click the small triangle and choose Edit Profile. Here, you can update username, name, student ID, and graduation year.
  5. Click Update when finished.

Batch Updating Student Accounts with a CSV

To edit the information for multiple students at once, use our CSV upload tool. You can update:
  • First Names
  • Last Names
  • Usernames
  • Passwords
  • Student ID
  • Grad Year

NOTE: If you have existing accounts and they appear in your CSV, we will update them with the information on your file. If there is no match in our system, a new account will be created.

To update student accounts with a CSV:

  1. Log into your My BrainPOP admin account and click Admin Dashboard.

  2. From the Admin Dashboard, click Students.
  3. Click Export CSV to download a CSV of your existing student accounts. The download should begin automatically.
  4. Open the downloaded CSV file and update the fields for the students you wish to change and save the file.
  5. NOTE: Do not delete or rename any columns or headers. Keep them exactly as they appear in the exported CSV.

    All of the following fields are required for each student account:

    First and last name First and last name of the student.
    Username This should be a unique username within all of BrainPOP, not just within your school or district. Usernames can contain letters, numbers, periods, dashes, underscores, and @. We suggest adding something unique like your school name or mascot to every username. For example, the username for Marcus Garcia might be mgarcia_scottsdale.  
    Password Must have at least 6 characters and 1 number and can only include letters, numbers, and the following symbols: .!?@#$^*-_
    Student ID A unique student ID within your district. We suggest using a persistent identifier from your Student Information System, if you use one.
    Graduation Year The expected year the student will graduate from 12th grade.Year must be in the format of YYYY (e.g. 2026).

    NOTE: Make sure you keep the file format as .CSV. If you’re using Google Sheets or Microsoft Excel, be sure to export as a .CSV file, and not an .XLS file.

  6. Return to the Admin Dashboard and click + Add Students.
  7. Click Multiple Accounts (Via CSV).
  8. Upload the CSV by dragging and dropping into the provided field or by clicking Browse and selecting the file.
  9. Click Next.
  10. If any data is missing, duplicated, or improperly formatted, then you will see a summary of errors.
  11. Choose Download CSV to Fix and open the CSV. You will see a new column added to your CSV with errors noted.
  12. Here are some of the most common CSV errors and how to fix them:
    Error How to Fix
    Username is already taken within BrainPOP. Choose a new username. Try adding your school name or mascot to the end of the taken username.
    Username contains restricted characters. Usernames can contain letters, numbers, periods, dashes, underscores, pluses, and @.
    Required field is missing (student_id). All students must have a unique student ID.
    Student ID belongs to another student in your school or district. Student ID must be unique within your school or district.
    School subscription is expired. You can only create accounts in schools with unexpired subscriptions.
  13. Fix the errors to prepare the CSV for re-upload.
  14. NOTE: Don’t forget to delete the errors column before you re-upload your CSV.

  15. Click Return to Upload to upload the CSV. Click Next.
  16. For accounts with no errors, click Woo hoo! Import Accounts to continue.
  17. If you have errors in some of the accounts, you have two options:

    Start Over With Extra Help: This will cancel the import and no accounts will be created or updated. You'll be able to download your original CSV with errors noted in a separate column. You can address the errors in this CSV and re-upload.

    Import What We Can - Fix Others Later: This will continue importing only the valid accounts that have no errors. You'll be able to download a smaller CSV of just the invalid accounts with errors noted in a separate column. You can address the errors in this CSV and re-upload.
  18. NOTE: Delete the errors column before you re-upload your CSV. 

    If you choose Import What We Can - Fix Others Later, you can download the accounts with errors and then import the accounts without errors to the dashboard.

  19. Click Download to get a CSV of your errors to fix later. Then click Next: Import. After importing, it may take a little bit of time to upload all the accounts. You may leave the page or close the window completely at any time and the accounts will continue to upload. The progress of a CSV upload can be accessed by clicking CSV Log. An email confirmation will be sent when the upload is finished.
  20. Admins can check the CSV Log to see the status of their upload (waiting, in progress, completed). Though rare, there may be additional errors in the publishing process, the CSV Log will provide a download link to another CSV.

  21. Once uploaded, click See Accounts in Dashboard to view.
  22. Students can use their accounts to join their classes and get access to BrainPOP. Students can join multiple classes with the same account.

Deleting Student Accounts

Deleting a student’s account permanently deletes all associated activity and data from our system. The student will no longer have access to your school’s subscription or their account.

To delete a student:

  1. Log into your My BrainPOP admin account and click Admin Dashboard.

  2. From the Admin Dashboard, click Students.
  3. Check the box next to the student’s name for the account you wish to delete.
  4. Click Delete.
  5. After the prompt that follows, confirm by clicking Delete Student.

To delete multiple students:

  1. Log into your My BrainPOP admin account and click Admin Dashboard.

  2. From the Admin Dashboard, click Students.
  3. Check the box next to the student names for the accounts you wish to delete.
  4. Click Delete.
  5. After the prompt that follows, confirm by clicking Delete Students.

Frequently Asked Questions

Is there any way to recover students who have been deleted?

No. Deleting student accounts permanently deletes all activity and data from the system. The students no longer have access to your school subscription or their personal account, and all data related to them is also deleted.

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