Technical Support for Games

If a game is not working on your device, here are some strategies to try.


Install Adobe Flash Player
Enable Flash On Your Browser
Check the Blocked Websites on Your Network

Install Adobe Flash Player

Some BrainPOP games require Adobe Flash Player. You can install Adobe Flash on computers and some tablets. 

Note: Flash-based games will not work on iPads or iPhones.

Enable Flash On Your Browser

The latest versions of certain browsers require users to update their plugin settings to run Flash. Update your browser settings to run plugins on BrainPOP.

Google Chrome

  1. Click Settings on the Google Chrome menu.
  2. Click Advanced at the bottom of the screen.
  3. Under the “Privacy and Security” section, click Content Settings.
  4. Click Flash. Confirm that Flash is enabled. The display will read “Ask first (recommended)”.
  5. Click Add to the right of “Allow”. List [*.] and finalize by clicking Add.
  6. Refresh the page and try accessing the game again.


  1. Click Firefox > Add-ons. Open the Add-ons dialog box.
  2. Click Plugins.
  3. In the list of Add-ons, look for Shockwave Flash (another name for Flash Player)
  4. Select Always Activate from the dropdown.
  5. Close the dialog box.

Internet Explorer

  1. Click the Tools icon in the upper right corner of the browser. (The icon looks like a gear.)
  2. In the menu, click Manage add-ons.
  3. In the dialog box, click Toolbars and Extensions.
  4. In the list of Add-ons, look for “Shockwave Flash Object” (another name for Flash Player). If it does not appear, choose: Show: All add-ons in the menu on the lower left side of the dialog box. In the Status column, check whether Shockwave Flash Object is disabled. If it is, click Shockwave Flash Object to highlight it.
  5. In the lower right corner of the Manage Add-ons dialog box, click Enable.
  6. Close the Manage Add-ons dialog box.


  1. Open Safari, and click Safari > Preferences.
  2. Click the Websites tab and scroll down to the Plugins section. Locate the Adobe Flash Player entry.
  3. Click the checkbox to enable Flash Player.
  4. Next to “When Visiting Other Websites”, select On from the dropdown.
  5. Exit Preferences after you finish configuring Flash Player.

Check the Blocked Websites on Your Network

Your school or DOE may be unintentionally blocking the URL of the game you are trying to load. We’ve asked our partners to look into registering with services such as Lightspeed. Schools may be using these services to filter websites. Registration can help prevent these URLs from being blocked.

If you or your network administrator has access to your school’s network, make sure these GameUp domains are allowed:

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