Access and Update Payment Information

You can view and modify your payment information by using Manage Subscription, or you can contact us for assistance.

IN THIS ARTICLE

Accessing Receipts
Accessing Invoices
Updating Billing Contact Information
Updating Credit Card Information
Frequently Asked Questions

Accessing Receipts

If you purchased your subscription with a credit card, you can access your receipts at any time.

To access receipts:

  1. Click Manage Subscription in the footer of the homepage.
  2. Enter the username, password, and email address you used to sign up, and click Email Subscription Link.
  3. You will receive an email containing a link to manage your subscription. Click the link in the email.
  4. Click View Payment History.

Your BrainPOP receipts will appear in PDF format.

Accessing Invoices

If you submitted a purchase order for a subscription, we will email an invoice to the primary contact listed on the account, as well as mail a hard copy to the billing address listed on the account. You can also Contact Us for a subscription invoice.

Updating Billing Contact Information

To change the billing information for your account:

  1. Click Manage Subscription.
  2. Enter the username, password, and email address you used to sign up, and click Email Subscription Link.
  3. You will receive an email containing a link to manage your subscription. Click the link in the email.
  4. Click Update Information.
  5. NOTE: If you purchased with a credit card and your account is set to automatically renew, the link will read Update Credit Card and Billing Information.

  6. Click Save.

Updating Credit Card Information

To update your credit card information on file:

  1. Click Manage Subscription.
  2. Enter the username, password, and email address you used to sign up, and click Email Subscription Link.
  3. You will receive an email containing a link to manage your subscription. Click the link in the email.
  4. Click Update Credit Card and Billing Information.
  5. Click Save


Frequently Asked Questions

How can I get a receipt for reimbursement by my school?

If you paid for your subscription with a credit card, go to Manage Subscription and follow the steps above.

Still need help? Contact Us Contact Us